FAQ

Frequently Asked Questions

How can I place an order?

You can simply place an order on our website. Choose the bouquet you want and let us know your preferred delivery date and timing, we will handle the surprise for you!

Can I customize a bouquet?

Sure! All customization inquiries are welcome.

You can email us hello@blancartisan.com or WhatsApp us at +65 8580 9956 your inquiry.

How do I know what products are available?

All bouquets will be available for ordering unless stated otherwise. Any other flower availability issues will be informed by Blanc Artisan in advance, customers reserve the right to change or cancel orders if informed main flower not available after your purchase. 

How does the delivery work?

All products purchased on our website includes free islandwide* delivery for the following time slots:

  • (a) 10am-1pm
  • (b) 1pm-4pm
  • (c) 4pm-7pm

An additional flat fee of $10 – will be charged for delivery at a specific timing of your choice.

*Islandwide delivery excludes:

  • Commercial airports. (This is subject to driver availability and an additional delivery charge of $10 on top of the selected delivery option) 
  • All military camps, air/naval bases and defense facilities
  • All police, special operations and SCDF stations
  • Islands outside of mainland Singapore including Sentosa
  • All seaports and shipyards (Jurong port/shipyard, Keppel Shipyard, etc)
  • Parliament House 
  • IRAS
  • Prisons or detention facilities
  • Immigration checkpoints including Woodlands and Tuas checkpoints
  • Senoko incineration plant

What if the delivery failed?

It is important to us that your flowers are delivered by hand to the intended recipient. In the event that the recipient is uncontactable and no one is available at the delivery address to receive the flowers, the flowers shall be placed at the door or concierge, if available and allowed. A photo of the flowers left at the door or concierge will be taken and sent to you where appropriate.

However, the failed delivery might also happen due to the following reasons:

1. Wrong delivery information has been given;

2. The recipient is not around and there’s no safe place to temporarily keep the item;

3. The recipient requests for delivery to another address;

4. The recipient is uncontactable and there’s no access to the unit;

5. Recipient refuses to accept the order.

Redelivery requests are subject to the availability of our driver and additional redelivery fees. All outstanding redelivery fees shall be paid in full before the redelivery can take place. Please note that our flower bouquets are perishable goods and shall only be kept for no more than 3 hours from the time of failed delivery for redelivery.

In the event the order is requested to be cancelled, a 20% refund shall be issued.

Can I amend or cancel my order after purchasing it?

If you wish to make changes to your order, message card content, delivery address, date or timing, please inform us at least 12 hours before dispatch time*.

If you want to cancel your order: 

Cancellations must be made at least 36 hours before dispatch time* for a 100% refund of the order. Cancellation requests received later than that may be subjected to only a 50% refund as your bouquet may have already been crafted by our florists.

*Dispatch time here refers to one hour before the earliest possible delivery time. E.g. For a 10 am-1pm delivery slot, the dispatch time will be 9 am.

Wrong items/ wrong message card has been delivered, what should I do?

At Blanc Artisan, our team prides ourselves on giving you only our best and take the delivery of wrong products or wrong message cards very seriously. In case the recipient does receive a wrong item or message card, please contact us immediately and we will arrange a redelivery asap.

Those flowers received are not fresh, what should I do?

Blanc Artisan only picks the freshest flowers for our orders. Please make sure the recipient follows carefully the flower care instructions below:

Once the bouquet has been unwrapped, put the flowers into a vase of water and keep it in a cool place. In case if you notice many browned, bruised and withered petals within 24 hours, please contact us and we will arrange a replacement asap.

For any other quality issue that you encounter but not stated on our website, please do not hesitate to contact the Blanc Artisan team and we will be there to settle it for you!

The bouquet delivered looks different from the picture on the website.

All pictured products on Blanc Artisan website are made by our own florists, all photos are taken with real products. All copyrights are reserved by Blanc Artisan. 

However, please understand that no florist can make two exactly the same bouquets as flora design is a human art. Slightly different arrangements and wrapping styles are normal, we guarantee that we will use the correct components (flowers/ number of flowers/ wrapping paper) for your order.